The customer service when contacting the laboratory
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The responsiveness of laboratory staff to your questions or concerns
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The knowledge, skills, and abilities of the members of the laboratory
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Professionalism of personnel
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The ease of scheduling an appointment
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The procedures for submitting evidence
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The ability to reach scientific personnel
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The clarity of Seized Drugs reports
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The quality of Seized Drugs reports
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The turn-around time of the Seized Drugs section
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The overall performance of the laboratory
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